Home Warranty Scam Letters
Farmers Bank customers have reported receiving letters in the mail urging them to call a number about a time-sensitive matter citing their home warranty coverage about is to expire. The letter references Farmers Bank as FARMERS BK, as securing the customer’s property. There is no Farmers Bank affiliation with this company. Customers are right to question any communication they receive like this, especially when something just doesn’t seem right.
After reviewing a copy of this letter, we can confirm that this is a scam. Our advice – disregard and get rid of these notices when you receive them.
What do these letters look like and what do they say?
These letters may come from Superior Home Protection or other similar companies. The letter asks the recipient to respond to the notice by a certain date and warns that failure to respond could result in a potential loss of coverage. Typically, whenever threatening language or undue urgency is used indicates the communication is coming from a scammer.
This scam is especially convincing, because it is sent through the mail.
Who is sending these home warranty notices?
There is a disclaimer about coverage at the bottom of the letter stating that it comes from Superior Home Protection or may cite a different company name. We recommend always researching unfamiliar companies by their reviews and the Better Business Bureau to confirm the company’s legitimacy. Customers can always contact Farmers Bank for guidance.
How did the senders get customer information?
At Farmers Bank, we are committed to protecting our customers’ personal information. We do not sell or distribute any private or non-public information to non-affiliate third parties however, some information about mortgages, regardless of the customer’s lender or mortgage company, is public record. Accessing this public record is how scammers like this can possibly obtain customer contact information.
What happens if the customer calls the number on the letter?
Calling the number listed on the letters may connect you with a real person or direct you to an automated recording. In either case, do not give out your personal or banking information to help protect your privacy and finances.
What should I do if a customer receives this letter?
The best course of action is to disregard the home warranty notice and dispose of the letter as you would any other piece of junk mail. For extra security, we recommend shredding any mail that contains personal information. Additionally, Farmers Bank is available to assist with questions or concerns related to this type of scam.
For More Information:
contact Farmers Bank
757-242-6111
reportfraud@farmersbankva.com
About Farmers Bank
Headquartered in Windsor, Virginia, Farmers Bank is a community bank founded in 1919. We have eight convenient locations throughout the Tidewater area. For more information, please visit www.farmersbankva.com.
