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Consumer Security Alerts

It is very important to remember that Farmers Bank will never request the information below through an unsolicited telephone call, email or text message.

  • Social Security Number
  • Bank Account Number
  • Card Number (ATM, debit card or credit card)
  • Personal Identification Number (PIN)

If you receive a request for any of this information please do not reply. Please report any suspicious phone calls, emails, or text messages by calling (757) 242-6111 or email reportfraud@farmersbankva.com .


 

Making your world more secure…

Farmers Bank is always looking for new ways to stop fraud faster and with our enhanced fraud prevention tools we can do just that.

 



**10/12/20 UPDATE – Can You Spot a Phishing Scam? – #BanksNeverAskThat

10/12/20 – Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. And in this time of expanded use of online banking, the problem is only growing worse. In fact, the Federal Trade Commission’s report on fraud estimates that American consumers lost a staggering $1.9 billion to these phishing schemes and other fraud in 2019 — and the ongoing pandemic has only increased the threat. Imagine where we are in 2020.

It’s time to put scammers in their place.

Online scams aren’t so scary when you know what to look for. And at Farmers Bank we’re committed to helping you spot them as an extra layer of protection for your account. We’ve joined with the American Bankers Association and banks across the country in a nationwide effort to fight phishing—one scam at a time.

We want every bank customer to become a pro at spotting a phishing scam—and stop bank impostors in their tracks. It starts with these four words: Banks Never Ask That. Because when you know what sounds suspicious, you’ll be less likely to be fooled.

These top 3 phishing scams are full of red flags:

  • Text Message: If you receive a text message from someone claiming to be your bank asking you to sign in, or

offer up your personal information, it’s a scam. Banks never ask that.

  • Email: Watch out for emails that ask you to click a suspicious link or provide personal information. The sender

may claim to be someone from you bank, but it’s a scam. Banks never ask that.

  • Phone Call: Would your bank ever call you to verify your account number. No! Banks never ask that. If you’re

ever in doubt that the caller is legitimate, just hang up and call the bank directly at a number you trust.

You’ve probably seen some of these scams before. But that doesn’t stop a scammer from trying. For more tips on how to keep phishing criminals at bay, including videos, an interactive quiz and more, visit www.BanksNeverAskThat.com. And be sure to share the webpage with your friends and family.

Win Big All Month Long! October is National Cybersecurity Awareness Month, which means there’s no better time than now to boost your scamspotting knowledge. Take the five-minute quiz and become a scamspotter pro! Share your scam score on Twitter for a chance to win weekly prizes, courtesy of the American Bankers Association. Each Friday in October the ABA will draw 15 winners. One lucky grand-prize winner will receive $1,000—will it be you?

***4/27/20 UPDATE – URGENT DEBIT CARD FRAUD ALERT***

4/27/20 – On April 26, 2020, we experienced a high volume of fraud notifications. Farmers Bank has researched and analyzed all data concerning this event. Most importantly, no card account numbers or credentials of card customers were compromised. We have worked with our provider to make all cards impacted placed back to an “active” status for immediate use. Please contact your local branch if your card has already been destroyed.

Safeguarding information is essential to our mission and our role as your financial institution. For complete assurance, a detailed explanation regarding the incident will be relayed.

We have invested heavily in account monitoring and will continue to do so. We sincerely apologize for the understandable worry this incident must be causing those affected and we are committed to providing a great experience.

***URGENT DEBIT CARD FRAUD ALERT***

4/26/20 – Farmers Bank is aware of a number of fraud notifications that may have impacted some of our debit cardholders. We are diligently working with our provider to resolve the issue as some cards may have been blocked and unable to perform transactions.

We will continue to provide updates as this matter is resolved. There may be a delay in card processing and if you are still experiencing issues after Tuesday, April 28, 2020 please email us at customercare@farmersbankva.com . As always you can receive a new debit card for immediate usage at one of our local branches.

Farmers Bank is monitoring debit card activity 24/7 and encourages customers to utilize the available tools in our FarmersBankNow app to manage your card settings. We apologize for any inconvenience this may have caused.

***URGENT SCAM PHONE CALLS ALERT***

1/10/20 – Farmers Bank has become aware of scam phone calls occurring in our area. The scammers are calling victims and posing as Farmers Bank Representatives. It is very important to remember that we will never request the information listed above through an unsolicited telephone call, email or text message.  Contact Farmers Bank immediately at 757-242-6111 or at reportfraud@farmersbankva.com  if you are a victim of this or any other scam. 

***URGENT DEBIT CARD FRAUD ALERT***

10/25/19 – Farmers Bank is aware of a number of fraudulent attempts that may have impacted some of our debit card holders. We are currently conducting an investigation to determine the source of fraudulent activity and have taken steps to prevent further fraudulent transactions. Our actions include blocking debit cards and notifying customers that have been impacted.
Security remains a top priority and we are continuing to research the source of this breach. We apologize for any inconvenience this may have caused. Please call 757-242-6111 or email us at reportfraud@farmersbankva.com if you believe your card may have been compromised.

***URGENT FRAUD ALERT CONCERNING OFFICE OF PERSONNEL MANAGEMENT DATA BREACH***

Farmers Bank is aware of recent data breach involving the Federal Government – Office of Personnel Management (OPM). If you are a current federal or retired federal employee and OPM has determined that your personal information has been compromised, OPM will be contacting you directly via email or letter. Farmers Bank recommends you monitor your account activity daily through Internet Banking here on our website or using our Mobile Banking App. If you determine that unauthorized activity has occurred on your account, please contact us immediately at (757) 242-6111 or email us at reportfraud@farmersbankva.com. Farmers Bank will continue to monitor the situation and provide updates as needed.

***URGENT FRAUD ALERT CONCERNING DATA SECURITY/COMPROMISED CARD BREACHES***

Farmers Bank is aware of recent data security/compromised card breaches involving several major retail businesses and is taking appropriate measures to protect those who may be impacted by such events. We will continue to monitor cardholder activity with sophisticated fraud detection software. There is no need to cancel your card. If it is determined that your account is at risk, we will notify you. If you determine that unauthorized activity has occurred on your account, please contact us immediately at (757) 242-6111 or email us at reportfraud@farmersbankva.com or call 1-800-500-1044 after normal banking hours. Farmers Bank consumer cardholders are not liable for any unauthorized charges reported in a timely manner. Farmers Bank will continue to monitor the situation and provide updates as needed.

***Important Information regarding the Heartbleed Bug***

A recent security vulnerability called the “Heartbleed Bug” allows hackers to access encrypted information which can lead to your personal information being stolen. At this time, there is no evidence that Farmers Bank systems have been directly affected by this bug. Farmers Bank will continue to evaluate its systems for vulnerabilities to make sure your accounts remain safe and secure.

***URGENT FRAUD ALERT CONCERNING TARGET DATA SECURITY BREACH***

Farmers Bank is aware of the recent Target data security breach and is taking appropriate measures to protect those who may be impacted by this event. We will continue to monitor cardholder activity with sophisticated fraud detection software.
There is no need to cancel your card. If it is determined that your account is at risk, we will notify you. Remember, Farmers Bank will never contact you and ask you to provide your social security number, account number, card number or PIN. We recommend you monitor your account activity daily through Internet Banking here on our website. If you determine that unauthorized activity has occurred on your account, please contact us immediately at (757) 242-6111 or email us at reportfraud@farmersbankva.com or call 1-800-500-1044 after normal banking hours. Farmers Bank consumer cardholders are not liable for any unauthorized charges reported in a timely manner. We will continue to monitor the situation and provide updates as needed.

***URGENT FRAUD ALERT CONCERNING DEBIT CARDS***

If you receive a phone call, email or text message stating that your debit card has been deactivated and you are given a phone number to call to reactivate it, THIS IS A SCAM. PLEASE DO NOT CALL THE PHONE NUMBER OR GIVE OUT YOUR DEBIT CARD INFORMATION. Farmers Bank will NEVER ask you for your personal information over the phone, through and email or text message. Please report any suspicious phone calls, emails or text messages by calling (757)242-6111 or emailing reportfraud@farmersbankva.com .

***November 2013: Farmers Bank is NOT promoting any type of Sign & Earn Debit Card Rewards Program related to Farmers Bank Debit Cards.***

If you receive a notice of a Farmers Bank Debit Card rewards program, it is not a legal bank document. Please contact us immediately at 757-242-6111 for further instructions.

Lost or stolen card? Call the Farmers Bank Debit Card Hotline: 1-888-297-3416

Lost or stolen card? Call the Farmers Bank Debit Card Hotline: 1-888-297-3416

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We will be closed on Monday, October 12, 2020 in observance of Columbus Day.

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