On April 26, 2020, we experienced a high volume of fraud notifications. Farmers Bank has researched and analyzed all data concerning this event. Most importantly, no card account numbers or credentials of card customers were compromised. We have worked with our provider to make all cards impacted placed back to an “active” status for immediate use. Please contact your local branch if your card has already been destroyed.

Safeguarding information is essential to our mission and our role as your financial institution. For complete assurance, a detailed explanation regarding the incident will be relayed.

We have invested heavily in account monitoring and will continue to do so. We sincerely apologize for the understandable worry this incident must be causing those affected and we are committed to providing a great experience.

Farmers Bank is aware of a number of fraud notifications that may have impacted some of our debit cardholders. We are diligently working with our provider to resolve the issue as some cards may have been blocked and unable to perform transactions.

We will continue to provide updates as this matter is resolved. There may be a delay in card processing and if you are still experiencing issues after Tuesday please email us at customercare@farmersbankva.com. As always you can receive a new debit card for immediate usage at one of our local branches.

Farmers Bank is monitoring debit card activity 24/7 and encourages customers to utilize the available tools in our FarmersBankNow app to manage your card settings. We apologize for any inconvenience this may have caused.

Farmers Bank has become aware of scam phone calls occurring in our area. The scammers are calling victims and posing as Farmers Bank Representatives. It is very important to remember that we will never request the information below through an unsolicited telephone call, email or text message.  Contact Farmers Bank immediately at 757-242-6111 or at reportfraud@farmersbankva.com  if you are a victim of this or any other scam.

• Social Security Number
• Bank Account Number
• Card Number (ATM, debit card or credit card)
• Personal Identification Number (PIN)

On October 25, 2019, we were made aware of a number of fraudulent attempts that may have impacted some of our debit card holders. We are currently conducting an investigation to determine the source of fraudulent activity and have taken steps to prevent further fraudulent transactions. Our actions include blocking debit cards and notifying customers that have been impacted.

We will have staff available at our Smithfield location at 1119 South Church Street tomorrow between the hours of 9:00AM and 12:00PM to issue replacement cards as necessary. Security remains a top priority and we are continuing to research the source of this breach. We apologize for any inconvenience this may have caused. Please call 757-242-6111 if you believe your card may have been compromised.  

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Free Paper Shredding Event

Click here for a full list of items that will not be accepted for shredding. (include Shred-It Community Shred it Events Infographic)

Find out even more on how to Protect Your Identity by clicking here.